Return / Exchange Policy

Thank you for shopping with [Tots&Tiies].
Please read our No Return / No Exchange policy carefully before placing an order.

1. General policy

• All sales are final.

• We do not accept returns, exchanges, or cancellations once an order is placed.

• By completing your purchase, you agree to this policy.

2. Size and color selection

• Customers are responsible for selecting the correct size, color, and style at the time of purchase.

• Size charts and product descriptions are provided to help you choose accurately. Please review them carefully before ordering.

3. Custom / made-to-order items

• Custom, personalized, or made-to-measure garments cannot be returned or exchanged under any circumstances.

• Please double-check all measurements, spellings, and customization details when placing your order.

4. Quality and damage issues

Although we follow strict quality checks, if you receive:

• A damaged, defective, or incorrect item (wrong product, size, or color from what you ordered), you must contact us within 24–48 hours of delivery with clear photos and your order details.

• In such rare cases, our team will review the issue and, at our sole discretion, may offer a repair, replacement, or store credit. This does not constitute a general return/exchange policy.

• we will deliver and replace the product or process your credit within 5-7 working days.

5. Conditions not covered

The following are not considered defects and are not eligible for return, exchange, or compensation:

• Minor variations in color due to screen/monitor settings.

• Slight differences in measurements (within a reasonable tolerance).

• Normal fabric characteristics such as weave variations, slubs, or minor irregularities.

• Damage caused by improper use, washing, or care after delivery.

6. Hygiene and safety

• For hygiene and safety reasons, we strictly do not accept returns or exchanges on any worn, used, or tried-on clothing items.

• All products are checked and packed in clean condition before dispatch.

7. Order changes, cancellations and returns

• Orders cannot be modified or cancelled once they have been confirmed and paid.

• Please review your cart, shipping address, and contact details carefully before checkout.

• Eligible Returns: Unworn items with tags, within 7 days of delivery, in original packaging.
• Process: Initiate via veenajumanal@gmail.com with order details and photos. Return shipping paid by you (₹99 prepaid label provided).
• Exchanges: Size/color swaps if stock available; same shipping terms.
• Refunds: Processed to original payment method in 5-7 business days post-inspection. Defective/wrong items fully refunded including shipping.
  No cash refunds; COD refunds via bank transfer.